Vroom is a No-Go when it Comes to Title Transfers

If you bought a car from Vroom but cannot get good title to the vehicle after delivery, we are to help. And you are not alone.

On August 30, 2021, the Better Business Bureau issued a warning titled, “Vroom, an online car retailer, receives an influx of consumer complaints.”  The BBB warning noted that “Customers have submitted well over a thousand complaints to the Better Business Bureau of Greater Houston and South Texas, where Vroom is based.  During the past year, BBB received 1,696 complaints, a significant uptick in complaint volume over previous years. Vroom has received 1,817 complaints in the past three years.”[1]

Disgruntled consumers have formed a Facebook group titled, “Vroom.com Horror Stories” that has over 3,100 members.[2]  Many of the complaints on the Vroom.com Horror Stories Facebook group concern the issue Vroom’s failure to transfer good title after a sale.

Recently, Florida’s Department of Highway Safety and Motor Vehicles has filed an administrative complaint against Texas-based online car dealer Vroom alleging that in 47 cases, the dealer failed to transfer titles to consumers within 30 days.[3]

Wave 3 News recently aired a troubleshooter spot concerning multiple instances of Kentucky consumers fed up with and frustrated by their inability to good title from Vroom after an online sale.[4]

Under Kentucky law, a dealer has at most 30 days to transfer title to a buyer after a vehicle sale.[5] Failure to promptly transfer good title can be grounds for voiding the sale.[6] Further, a temporary tag is good only for 30 days from the date of issue. KRS 186A.100. And a temporary tag “shall not be renewed.” 601 KAR 9:140.

If you have run into a brick wall for Vroom’s or another vehicle dealer’s failure to transfer title we can help. Failure to transfer title gives rise to violation of the Kentucky Consumer Protection Act and a claim for breach of contract. The failure to promptly transfer title can be grounds for cancelling the sale all together.

We have helped thousands of Kentucky consumers fight back against abuse, malfeasance, neglect, and various violations of the law. We have several important court victories create favorable precedent for consumers and Kentucky consumer law.

If you have not been able to get good title from a dealer after the purchase of a vehicle, please call or email us today. We can help. We work on a strict contingency basis such that we only get paid if we win or settle. We take the entire risk of loss.

[1] https://www.bbb.org/article/news-releases/24809-bbb-warning-vroom-an-online-car-retailer-receives-an-influx-of-consumer-complaints

[2] https://www.facebook.com/groups/784888658945089/

[3] https://www.wfla.com/8-on-your-side/better-call-behnken/florida-files-47-count-complaint-against-car-dealer-vroom-over-title-issues/

[4] https://www.wave3.com/2022/03/17/troubleshooters-customers-furious-after-buying-vroom/

[5] Sandoval v. Auto Venture, Inc., No. 2018-CA-000133-MR, 2020 WL 504960, at *3 (Ky. App. Jan. 31, 2020) (“KRS 186A.215(3) commands titling documents to ‘promptly be submitted to the county clerk…’ by the dealer.”).

[6] Harlow v. Dick, 245 S.W.2d 616, 618 (Ky. 1952): Brooks v. Williams, 268 S.W.2d 650 (Ky. 1954).